We are now recruiting for a Customer Support role. Our team are the first point of contact for many of our customers, so we need somebody who has a friendly & professional approach to customers at all times. Must be able to multi-task, work in a team environment, as well as on their own initiative.

Ref: Customer Support

Closing Date 25/02/2022
Location Longmile Rd
Benefits
Working Hours
Salary On Application

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Responsibilities:

  • Providing accurate information to customers whilst maintaining the quality and customer service standards of the business
  • Develop good business relationships with new and existing customers.
  • General administrative duties
  • Manage and process customer inquiries by both phone and email.
  • Booking customer appointments
  • Work and support external sales colleagues to ensure high level of customer service.
  • Logging detailed notes in customer accounts and using the Autobuy system

Requirements:

  • Experience in a similar role.
  • Ability to identify customer needs and maximise sales opportunities.
  • Confidence to discuss the benefits and features of our products or service
  • Good communication, organisational, and administration skills.
  • Flexible and Proactive attitude.
  • Ability & Desire to deliver first-class customer service.
  • Experience of good note-taking in a CRM System
  • Must be knowledgeable of IT Systems – training will be provided on internal systems
  • Previous experience of dealing with customers over phone and email 

Hours:

This can be a full-time role or options of a 4 day week or flexible hours to the right candidate.

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