Key Responsibilities:

• Handle Inbound Calls and Emails: Respond promptly to customer inquiries regarding service appointments, and general dealership information.
• Schedule Service Appointments: Coordinate with service advisors to schedule customer appointments for routine maintenance, repairs, and vehicle inspections. Ensure efficient allocation of service resources to meet customer needs.
• Address Customer Concerns: Listen attentively to customer concerns, including service issues, warranty inquiries, and billing questions. Take ownership of problems and work diligently to find satisfactory resolutions.
• Maintain Customer Database: Update customer information in the dealership's CRM system accurately. Keep detailed records of customer interactions, service histories, and preferences to personalise future interactions.
• Promote Customer Satisfaction: Proactively seek feedback from customers to gauge satisfaction levels and identify areas for improvement. Follow up with customers after sales or service visits to ensure their expectations were met or exceeded.
• Adhere to Dealership Policies: Adhere to dealership policies, procedures, and industry regulations governing customer interactions, data privacy, and ethical conduct. Maintain confidentiality of customer information at all times.

Requirements:

• Experience in a similar role.
• Ability to identify customer needs and maximise sales opportunities.
• Confidence to discuss the benefits and features of our products or service
• Good communication, organisational, and administration skills.
• Flexible and Proactive attitude.
• Ability & Desire to deliver first-class customer service.
• Experience of good note-taking in a CRM System
• Must be knowledgeable of IT Systems – training will be provided on internal systems
• Previous experience of dealing with customers over phone and email

Benefits:

• Competitive compensation package
• Comprehensive training and development opportunities to enhance your skills and advance your career.
• Supportive work environment with opportunities for professional growth and recognition.

Join our dynamic team and be a part of our commitment to providing exceptional customer service and automotive solutions!