Now Recruiting Senior Service Advisor

Duties and Responsibilities:

• Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer inquiries, when appropriate, to service bookings.
• Meet and greet all service customers promptly professionally and courteously when they visit the service department.
• Inspect customers’ vehicles and refer to service history to accurately identify and verify all customers’ service needs and in particular to ensure that all customer's concerns are correctly captured on the job card.
• Record customer's details accurately and clarify payment options at the time of booking and confirm a time for pickup.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
• Check on the progress of services to vehicles throughout the day and contact customers to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services.

Requirements

• Excellent customer service skills, professional appearance, and work ethic.
• 3 Years as a service advisor.
• Ability to work well in a process-driven environment.
• Experience in a fast paced environment dealing with customers
• Strong oral and written communication skills.

Key Benefits:

• 22 Days holiday per annum
• Contribution to pension
• Training and development program.
• Bike to work scheme available
• Competitive salary
• Quarterly social events
• Career progression opportunities

Competitive salary combined with a commitment to training and career development. Please send CV and cover note to careers@epmooney.ie

Due to the high volume of applicants, you will only be contacted if we want to meet for an interview.

The closing date is 2 weeks from the time advertised.

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