The sales support agent will be responsible for assisting the sales team with customer retention and prospecting the existing database to arrange appointments etc using an in-house system ( training will be provided). This role will also support customers looking to sell their vehicles and will involve follow-up calls to arrange bookings/appointments as requested by customers.

You will strive to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem-solving, alongside ensuring attention to detail.

we are currently experiencing exponential growth so this is a new role, and we are looking for a confident person to join us in establishing this role, all training will be provided and there are opportunities to progress within Mooneys to other positions to further your career.

Responsibilities:

• Providing accurate information to customers whilst maintaining the quality and customer service standards of the business
• Develop good business relationships with new and existing customers.
• General administrative duties
• Manage and process customer inquiries by both phone and email.
• Booking customer appointments
• Work and support external sales colleagues to ensure a high level of customer service.
• Logging detailed notes in customer accounts on all internal systems.

Requirements:

• Ability to identify customer needs and maximise sales opportunities.
• Confidence to discuss the benefits and features of our products or service
• Good communication, organisational, and administration skills.
• Flexible and Proactive attitude.
• Ability & Desire to deliver first-class customer service.
• Experience in good note-taking in a CRM System
• Must be knowledgeable of IT Systems – training will be provided on internal systems
• Previous experience dealing with customers over the phone and email

What we offer

• Competitive salary
• Opportunity to work for one of Ireland’s largest Hyundai dealers
• Fun and Friendly environment to work in
• Flexible hours - 5 mornings or 3 afternoons
• Cycle to work scheme
• Social events
• 6 month training period – Experience not required

Hours:

This can be a full-time role or options of a 4-day week or flexible hours to the right candidate. €25000 depending on the candidate

Skills:

Good communication skills IT Systems Call handling